Frequently asked questions
Quick answers about shipping, returns, payments and product compatibility. Can't find what you need? Contact us.
01
Shipping & delivery
Which countries do you ship to?
We ship to Germany and all member states of the European Union.
How much does shipping cost?
Shipping costs depend on your delivery address and are shown in the cart and at checkout before you complete your order. See our Shipping Policy.
How long does delivery take?
The estimated delivery time for your address is shown at checkout and confirmed in your shipping email.
How can I track my order?
As soon as your order has shipped, you'll receive an email with a tracking number and link.
Do I have to pay customs duties?
No. Within the EU there are no customs duties for you. All prices include VAT.
Can my order arrive in several parcels?
Yes, orders with several items may be delivered in separate parcels. You won't pay any extra shipping for this.
02
Returns & withdrawal
Can I return a product?
Yes. As a consumer in the EU you have a 14-day right of withdrawal from the day you receive your goods, without giving a reason.
How do I start a return?
Send us a clear statement by email to info@nvtssolutions.de or use the model withdrawal form on our Right of Withdrawal page. We'll reply with the return instructions.
When will I get my money back?
We refund all payments no later than 14 days after receiving your withdrawal, using the same payment method. We may wait until we have received the goods back or proof that you have sent them.
My product arrived damaged or faulty. What now?
Please contact us with your order number and a photo of the issue. Your statutory warranty rights apply in full.
03
Payments
Which payment methods do you accept?
Depending on availability: credit card (Visa, Mastercard, American Express), PayPal, Apple Pay, Google Pay and Klarna. The methods available for your order are shown at checkout. See our Payment Methods page.
Is payment secure?
Yes. All payment data is transmitted with encryption and processed by certified payment providers. We never store full card details.
Do prices include VAT?
Yes, all prices are in euros and include German VAT.
Will I receive an invoice?
Yes, you'll receive an order confirmation by email. If you need an invoice with specific company details, just contact us.
How do I know a product fits my device?
Every product page lists specifications and compatibility notes. If you're unsure, send us your device model and we'll check for you.
Do USB-C hubs work with MacBook and Windows laptops?
Our USB-C hubs work with most MacBook and Windows laptops that have a USB-C port. For HDMI video output, your USB-C port must support video (DisplayPort Alt Mode).
Is the mechanical keyboard available with a German layout?
The current model uses an English (US) layout. Please check the product description before ordering.
Do privacy screen filters fit MacBooks?
No, our current privacy filters are designed for standard laptop displays. Measure your visible screen area without the frame to choose the right size.
Is there a warranty?
Yes, the statutory warranty of two years applies to all new products.